Open sourcesupport
Enterprise-grade support and operational reliability for the open source technology your business depends on, backed by decades of experience, a deep network of specialist subject matter experts, and managed help desk services that keep the environment running around the clock.
Enterprise practice applied to open source
We have been applying the best practices and proven patterns of enterprise systems to open source technology since before it was called open source. We know what these systems need to be reliable enough to build a business on.
Decades of open source depth
Disruption Consulting has worked with open source technology since it first began to challenge proprietary systems. We were at the front of Linux adoption, virtualization, containers and infrastructure as code, applying the proven operational patterns of the preceding technologies, including chroot jails, LPARs and software-defined infrastructure, to make each new generation production-ready.
Complete toolsets and operational playbooks
Open source software is only as reliable as the operational discipline around it. We build out the complete toolset, monitoring stack and operational playbooks needed to run open source systems with the reliability guarantees organizations expect from an enterprise vendor, because you need to build your business on it.
Service levels for critical dependencies
Many organizations run mission critical systems on open source components with no formal support coverage. We provide service level agreements for your critical open source dependencies, so issues are acknowledged, investigated and resolved within defined timeframes regardless of upstream community availability.
Documentation and knowledge management
Open source environments are often poorly documented, on the assumption that the code is the documentation. We build proper operational documentation, including runbooks, architecture records, dependency maps and upgrade procedures, so the organization does not depend on tribal knowledge to keep critical systems running.
On-demand open source specialists
Deep open source expertise is scarce. When an organization hits a problem beyond standard operational knowledge, such as a Kubernetes storage issue at scale, a complex PostgreSQL replication problem or an Elasticsearch cluster in an unknown state, it needs someone who has seen it before.
The Virtual Bench gives you on-demand access to senior specialists across every major open source technology, for a single engagement, a short project, or to build out a capability your team does not have yet.
- On-demand access to senior open source specialists across Linux, Kubernetes, OpenStack, PostgreSQL, Elasticsearch, Kafka and more
- Short engagements to solve a specific open source problem or build a new capability without permanent hiring
- Architecture reviews and design guidance from practitioners who have run these systems at scale
- Custom patch development and upstream contribution management for organizations with unique requirements
- Open source security assessment and vulnerability management for production environments
- Knowledge transfer and team mentoring, to build internal capability alongside expert delivery
Managed help desk for open source
Our managed help desk provides ongoing operational support for open source environments, covering day-to-day monitoring, incident response, performance management and user support, with clear escalation paths to Virtual Bench specialists when an issue needs deeper expertise.
- First-line support for end-user and operational issues on managed open source systems
- Escalation paths to Virtual Bench specialists for complex issues that need deep expertise
- Incident tracking and trend analysis that finds recurring open source issues before they escalate
- Change management and release coordination for open source upgrades in production
- Performance monitoring and alerting for open source infrastructure components
- Regular health checks and operational reviews to keep environments current and secure
Technologies we support
We provide support, documentation and operational management across the full open source stack.
- Linux (RHEL, Ubuntu, Debian, SUSE)
- Kubernetes and container orchestration
- PostgreSQL, MySQL, MariaDB
- Elasticsearch and OpenSearch
- Apache Kafka and messaging systems
- OpenStack and private cloud
- Ansible, Terraform and infrastructure as code
- Prometheus, Grafana and observability stacks
- Git, Jenkins, GitLab CI/CD
- NGINX, HAProxy and load balancing
Ready to de-risk your open source estate?
We provide the expertise, the documentation, the service levels and the ongoing operational support that make your open source technology as reliable as anything else the business runs on.